Return Policy

Returns

Any item that is returned more than 30 days after delivery. (no refund)
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.All items must be returned in original packaging & unused within (30) days • 25% restocking charge will be applied on all products returned •

Several types of goods are exempt from being returned. Perishable goods such as hive treatments, bee feed and honey bees cannot be returned. We also do not accept products that are hazardous materials.

Additional non-returnable items:

Gift cards

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Original Packaging
Any item not in its original condition, is damaged or missing parts for reasons not due to our error. (no refund)

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at turnviewfarm@gmail.com.

Sale items (if applicable) All Sales are Final

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Used equipment(if applicable) All Sales are Final
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at turnviewfarm@gmail.com and send your item to: 6424 HWY 93 ELMVALE Ontario CA L0L 1P0. 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping
To return your product, you should mail your product to: 6424 HWY 93 ELMVALE Ontario CA L0L 1P0

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.